- WE INCREASED OUR CUSTOMER SATISFACTION -
- It is with pride that we inform that in 2020 Micronorma increased the customer satisfaction level by 12% .
- According to the results of the customer satisfaction questionnaire:
Customer Evaluation
- 93% of customers are satisfied or very satisfied with:
- • The way Micronorma manages and handles their requests and orders;
- • The information made available to the customer on the equipment development phases;
- • The price / quality of the supplied equipment;
- • The technical assistance provided;
- 100% of the customers are satisfied or very satisfied with:
- • The technical knowledge that Micronorma demonstrates regarding its customers' products;
- • Micronorma's technical capacity regarding project and development;
- • The clarity of the documentation accompanying the product, when applicable (Manuals, dimensional analysis reports, diagrams, spare parts list, circuit diagram, etc.)
- 100% of clients will continue to trust in Micronorma as a partner in their business;
- We consider these results a direct consequence of our effort, dedication and commitment to our customers.
- In 2021 we will continue to work to maintain and strengthen our business relationships.
- Thank you to all our partners.
- 18/03/2021