CUSTOMER SATISFATION 2020

- WE INCREASED OUR CUSTOMER SATISFACTION -

  • It is with pride that we inform that in 2020 Micronorma increased the customer satisfaction level by 12% .
  • According to the results of the customer satisfaction questionnaire:

Customer Evaluation

Customer Evaluation
  • 93% of customers are satisfied or very satisfied with:
  • • The way Micronorma manages and handles their requests and orders;
  • • The information made available to the customer on the equipment development phases;
  • • The price / quality of the supplied equipment;
  • • The technical assistance provided;
  • 100% of the customers are satisfied or very satisfied with:
  • • The technical knowledge that Micronorma demonstrates regarding its customers' products;
  • • Micronorma's technical capacity regarding project and development;
  • • The clarity of the documentation accompanying the product, when applicable (Manuals, dimensional analysis reports, diagrams, spare parts list, circuit diagram, etc.)
  • 100% of clients will continue to trust in Micronorma as a partner in their business;
  • We consider these results a direct consequence of our effort, dedication and commitment to our customers.
  • In 2021 we will continue to work to maintain and strengthen our business relationships.
  • Thank you to all our partners.
  • 18/03/2021

 

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